Bookings Policy

The Spruce Resorts is a luxury resort with two branches located in Shogran and Khanian

Category of Reservations

Rates

Payment option

Payment/Advance

Booking Type / Hold Time

Direct Customer

Catalog Rates

IBFT

100% advance

Confirm: Upon 100% payment

Hold Confirm: 4 hours if rooms available

Hold Un-confirm: Upon booking query

Website

Website Rates

Credit/Debit Card

100% advance

Confirm: Upon 100% payment

Hold Confirm: NA

Hold Un-confirm: NA

Walk-in

Rack Rates

Cash, Credit/Debit Card

100% advance before checkout

Confirm: Upon 100% payment or Check-in

Hold Confirm: NA

Hold Un-confirm: NA

Booking Status: Reservation voucher should mention the status of booking and customer should verify the booking status.
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