Booking and Payments Policy

1. All bookings must be made through, and approved by, The Leaf. The official reservation and WhatsApp number of The Leaf is 03 111 100 585.
2. Tentative booking forms shall be issued to guests requesting a booking, and these shall provide details of the booking, along with payments due. Customers are required to verify and ensure that all details on the tentative booking forms are correct as per their requirements before transferring advance payments to confirm their reservations.
3. Tentative bookings or bookings on hold will be automatically canceled after the advance payment deadline i.e. (4 hours for less than 15 room nights, 24 hours for more than 15 room nights).
4. Tentative bookings can be modified or canceled without any charge.
5. 100% advance payment shall be required to confirm a booking. (For 3Skies hotels 50% advance payment will be required to confirm booking).
6. All advance booking payments must be transferred directly to The Leaf (Exclusive Sales & Marketing Partner) through the following bank account:

Account # 08840863618

IBAN # PK04FINC0000928840863618

Bank: Finca Microfinance Bank

Account Title: The Leaf Hospitality Services

7. For credit card payments, the relevant portal link of The Leaf can be shared upon request.
8. Customers are required to provide evidence of payment transfers to The Leaf. These transfer receipts will be attached with booking confirmation forms after bank verification.
9. Confirmed booking forms will be issued against bookings for which advance payments are received and verified within the specified advance payment timeframe. Advance payments received late for tentative bookings already cancelled or released will be refunded to such clients.
10. Third party catering is not permitted for individuals or groups at the hotel.

Booking Amendment or Cancelation Policy (applicable to all reservation and customer types)

1. Cancellation of confirmed bookings can be refunded up to 15 days prior to the check-in date. A 15% cancellation fee (calculated based upon the total value of the booking) will be charged in such instances. No cancellation requests will be entertained in the last two weeks before the check-in date.
2. Dates of confirmed bookings may be changed up to 7 days prior to the check-in date, subject to availability of rooms on the new requested dates. Clients may also ask for their advance payment to be adjusted against a future booking (in their own name or in the name of their nominee) during the same season and calendar year (before the hotel closes for the winter) in such cases, if their requested revised dates are not available. No requests for change in booking dates will be entertained in the last 72 hours before noon on the check-in date.
3. In the event of flight cancellations or road closures due to landslides or other demonstrable and unavoidable causes that prevent guests from reaching the hotel on the check-in date, advance payments made against a booking may be adjusted against a future booking during the same season and calendar year. Refunds will not be offered in these cases. However, for confirmed large/group bookings of 15 room nights or more (e.g., 1 room night is 1 room booked for 1 night; 7 rooms booked for 3 nights equate to 21 room nights), if flight cancellations, landslides, or any other valid and verifiable hindrance or calamity prevent the group from reaching the hotel, a 30% (40% for 3Skies hotels) cancellation charge (calculated based on the total value of the booking) will be deducted from the advance payment made to The Leaf. The remaining advance amount may be adjusted against any new booking made within the next 12 months. Refunds will not be offered in these instances either.
4. The Leaf shall issue credit vouchers to customers whose advance payments (less any applicable deductions) have been approved for adjustment against future bookings. In addition to the value that may be utilized against future bookings, credit vouchers shall also specify the deadline up till when they will be valid.
5. Bookings may be transferred to another name upon the written request of a client. Such requests must be made at least 4 days prior to the check-in date.

Room Occupancy Capacities and Complimentary Breakfast Allowances

1. Room rates are based on double occupancy, even if only one guest stays in the room. Each room can accommodate a maximum of 3 adults, with the third guest being provided an extra mattress at an additional charge. Please refer to the Tariff section for applicable rates.
2. Guests under 10 years of age are considered children and can share a single or double bed with a parent. Guests aged 10 years or older are considered adults and will require a separate bed or mattress.

3 Complimentary breakfast is provided for up to two guests per booked room each morning. The extra mattress charge includes complimentary breakfast for one additional person.

Guest Policies

 In order to ensure that your stay is as comfortable as possible, we have established the following guest policy:

Check-In and Check-Out: Check-in time is 2:00 PM, and check-out time is 11:00 AM.  We will try to accommodate requests for early check-in or late check-out, but if it is not possible, guests may use our public facilities while waiting. If a guest fails to vacate the room in a timely manner, management will have the right to remove the guest and his/her belongings from the room.

Identification: All guests are required by law to provide valid identification upon check-in. We accept government-issued identification, such as a passport, ID, NICOP, or Temporary Residence Card.  

Room Occupancy: The base occupancy for all rooms is 2 persons. The maximum occupancy per room varies by room type, but an extra charge will be applied for any additional guests beyond the base occupancy, including children ages 10 and above.  The extra charge will include complimentary breakfast.

Smoking: Smoking is strictly prohibited in all guest rooms.  Guests are free to smoke outside. A cleaning fee will be charged for guests who violate this policy.

Damage to Property: Guests will be held responsible for any damages to the hotel property caused by them or their guests. Any costs associated with the repair or replacement of damaged property will be charged to the guest’s credit card.

Missing Items:  Hotel items that are not marked as complimentary are for guests to use during their stay.  If the guest removes these items from the property, either accidentally or intentionally, they will be charged a replacement cost for each item.  A rate list for items is available at the front desk.

Noise: Guests are expected to respect the peace and privacy of other guests. Any behavior that disturbs the peace or causes a disturbance may result in immediate eviction from the hotel without a refund.

Pets: Pets are not allowed on the hotel premises.

Payment: We require 100% advance payment to guarantee your booking.  All other charges, taxes, and incidental expenses must be paid in full upon check-out. We only accept major credit cards, bank transfers and cash.

Minimum Age: Our minimum age to book a reservation and check-in is 18 years old.

Safety and Security: We take the safety and security of our guests very seriously. The hotel is equipped with surveillance cameras, and all public areas are regularly patrolled by security personnel. However, guests are advised to keep their valuables secure and use the in-room safe for their convenience.

Drone Usage:  For the safety and privacy of our guests, use of drones on property for any reason is strictly prohibited.

Weapons:  Weapons are strictly prohibited in guest rooms and to be carried on the property.  Any weapons need to be kept locked in your car.

Food & Drink:  Outside food is not allowed on resort premises.  No cooking is allowed in resort rooms.

Storage:  Subject to availability of storage space, guests can store luggage in the Luggage Room.  Luggage may not be stored more than a period of 14 days. Management will not be responsible for any loss or damage to belongings placed in storage.

Credit Card: A valid credit card is required to make a reservation. The credit card will be charged for the full payment at the time of booking.